If your item has been accidentally damaged then you should contact the store that issued your certificate. They will check your details with Affinity Brokers and advise you of the next steps.
If your item has been lost or stolen, then you should report this to the Police within 24 hours and obtain a lost property / crime reference number. You should then contact the store that issued your certificate. They will check your details with Affinity Brokers and advise you of the next steps. You can download the claim form here.
Our aim is to provide you with the best possible service at all times. However if you are unhappy with any aspect of your insurance cover then in the first instance you should contact Affinity Brokers on 0345 643 1387 or email info@affinitybrokers.co.uk.